Intelligent Technician

The Intelligent Technician is a ChatGPT based AI chatbot that can handle a variety of IT support tasks, including faster response times, AI-driven ticketing systems, troubleshooting, password resets, equipment and software provisioning, and FAQs.

Intelligent Technician can help you manage process effectively

24/7 Helpdesk Availability: The Intelligent Technician is always available to provide assistance, regardless of the employee’s time zone.

Faster Ticket Resolution: The AI capabilities of the Intelligent Technician allow for faster ticket resolution, improving employee satisfaction.

Cost Optimization: By automatically resolving level 1 and 2 queries, the Intelligent Technician reduces the number of agents required to handle operations, optimizing costs.

Allows Employees to Focus on More Business-Critical Work: With the manual work taken care of by the Intelligent Technician, employees can focus on troubleshooting critical problems that can’t be resolved with an article.

Improved Employee Experience: The Intelligent Technician responds immediately to users, providing updates on issue requests, policy updates, security practices, and maintenance, leading to better employee engagement and job satisfaction.

Why Intelligent Technician?

Always
Available
Language
Understanding
Multi Lingual