Transforming Customer Engagement with Verbo for an E-Commerce Brand

Client: A rapidly growing direct-to-consumer fashion retailer
Challenge: Limited customer support capacity and poor lead conversion through traditional channels
Solution: Integration of Verbo, the AI-powered voice assistant
Implementation Highlights:

  • Deployed 24/7 voice agent for handling FAQs, product info, and promotions

  • Personalized cold calling for leads

  • Conducted surveys and feedback collection at scale
    Impact:

  • 40% reduction in customer service costs

  • 25% uplift in conversion from outbound calls

  • Expanded customer support to 3 new international markets without additional headcount

Tools Used: Verbo, NLP systems, CRM integration

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