Client: A rapidly growing direct-to-consumer fashion retailer
Challenge: Limited customer support capacity and poor lead conversion through traditional channels
Solution: Integration of VERBO, the AI-powered voice assistant
Implementation Highlights:
Deployed 24/7 voice agent for handling FAQs, product info, and promotions
Personalized cold calling for leads
Conducted surveys and feedback collection at scale
Impact:
40% reduction in customer service costs
25% uplift in conversion from outbound calls
Expanded customer support to 3 new international markets without additional headcount
Tools Used: VERBO, NLP systems, CRM integration
