Terms & Conditions

Terms & Conditions

for Elite Digital Technologies

Effective Date: 6/4/2024   |   Last Updated: 6/4/2024  

These Terms and Conditions (“Terms”) govern access to and use of the websites, software platforms, SaaS products, applications, APIs, digital services, and related offerings provided by Elite Digital Technologies (“Elite Digital,” “Company,” “we,” “us,” or “our”).

By accessing our website, creating an account, requesting a demo, placing an order, subscribing to any of our products or services, or otherwise using any of our offerings, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our products or services.

  1. Company Information

Elite Digital Technologies

Website: https://elitedigital.ai/
Email: connect@elitedigital.ai
Phone: +1 234 562 2335

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

In India, Marvell Digital Technologies serves as an authorized partner of Elite Digital Technologies, supporting go-to-market activities, product reselling, customer onboarding, and ongoing client support for Elite’s portfolio of products and solutions.

Registered Office:
A-130, Springboard, A Block, Sector 63, Noida – 201301

Email: connect@marvelldigitaltechnologies.com

For customers located in India, where software, subscriptions, services, or related commercial transactions are sold, invoiced, contracted, or supported through Marvell Digital Technologies, applicable taxes, invoicing rules, statutory charges, and local compliance requirements shall be governed in accordance with the laws and regulations applicable in India.

For customers contracting with Elite Digital Technologies in Saudi Arabia, applicable VAT and related statutory charges shall apply in accordance with Saudi Arabian law, where relevant.

  1. Eligibility

You may use our products or services only if:

  • you have the legal capacity to enter into a binding agreement;
  • you are at least the age of majority in your jurisdiction; and
  • your use of our products or services does not violate any applicable law or regulation.

If you accept these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms.

  1. Scope of Products and Services

Elite Digital Technologies provides software products, SaaS subscriptions, AI-powered platforms, digital tools, APIs, implementation services, support services, integrations, and other related commercial offerings.

These offerings may include, without limitation:

  • subscription-based software access;
  • SaaS plans, enterprise subscriptions, and add-on services;
  • onboarding, implementation, setup, consulting, customization, and support services;
  • APIs, connectors, third-party integrations, and platform extensions; and
  • AI-enabled, voice-enabled, workflow-enabled, and automation-enabled products and services.

Certain products or services may be subject to additional terms, order forms, statements of work, proposals, service descriptions, support plans, or pricing schedules. In the event of any conflict, the following order of precedence shall apply unless expressly stated otherwise:

  1. signed Master Subscription Agreement, Master Services Agreement, or equivalent signed contract;
  2. Order Form, Proposal, or Statement of Work;
  3. product-specific or service-specific terms; and
  4. these Terms.
  1. Account Registration and Security

To access certain products or services, you may be required to create an account. You agree to provide accurate, complete, and current information; maintain and promptly update your account information; keep login credentials confidential and secure; and accept responsibility for all activity occurring under your account.

You are responsible for all use of your account by your employees, representatives, contractors, or any other authorized users.

You must notify us immediately at connect@elitedigital.ai if you become aware of any unauthorized access, misuse, or security incident relating to your account.

We reserve the right to suspend, restrict, or disable any account that contains inaccurate information, violates these Terms, presents a security risk, or is used in a manner that may harm us, our customers, or third parties.

  1. Orders, Subscriptions, and Contract Formation

Any order, subscription, or purchase request submitted through our website, platform, sales process, or authorized commercial channel constitutes an offer to obtain our products or services subject to these Terms and any applicable commercial documentation.

A binding agreement is formed when we:

  • accept your order;
  • provision or activate your subscription or service;
  • issue an invoice or order confirmation;
  • receive payment; or
  • allow you to begin using the product or service.

We reserve the right to reject, decline, suspend, or cancel any order or subscription at our discretion, including in cases involving suspected fraud, pricing errors, sanctions or compliance concerns, technical constraints, misuse, or non-payment.

  1. Fees, Billing, Taxes, and Payment

You agree to pay all fees, charges, and applicable taxes associated with your use of our products or services in accordance with the pricing communicated on our website, checkout page, proposal, order form, invoice, or other applicable commercial document.

Fees may include, as applicable:

  • recurring subscription fees;
  • setup, onboarding, or implementation fees;
  • usage-based, consumption-based, or overage charges;
  • customization, consulting, or professional services fees;
  • third-party pass-through charges such as telecom, messaging, calling, hosting, integration, or platform-related costs; and
  • applicable taxes, duties, levies, VAT, GST, withholding tax obligations, or similar governmental charges.

Unless otherwise expressly agreed in writing:

  • fees are payable in the currency specified at checkout, in the invoice, or in the applicable order document;
  • subscription fees are billed in advance;
  • professional services fees may be billed in advance, by milestone, or as invoiced;
  • all payments are due in accordance with the stated billing cycle or invoice terms;
  • late payments may result in suspension of access, delay of service delivery, or termination; and
  • all fees are non-cancellable and non-refundable except as expressly stated in these Terms, in a signed agreement, in an applicable refund policy, or where required by law.

Where payments are processed through a third-party payment processor or gateway, your payment may also be subject to that provider’s terms and conditions.

For Indian transactions sold or invoiced by Marvell Digital Technologies, applicable taxes and statutory charges shall be assessed and handled in accordance with Indian law.

For Saudi Arabia transactions, applicable VAT shall be charged where required under Saudi law.

You are responsible for any bank fees, transfer charges, foreign exchange costs, withholding obligations, or similar charges imposed by your payment provider or local jurisdiction, unless otherwise agreed.

  1. Auto-Renewal

For recurring subscriptions, your subscription will automatically renew for the same term, or for a comparable renewal term, unless you cancel prior to the renewal date in accordance with the applicable cancellation process or we notify you otherwise in writing.

By purchasing a recurring subscription, you authorize us, our authorized reseller where applicable, and/or our payment processor to charge your designated payment method for recurring fees, renewal charges, taxes, overages, and any other authorized charges connected to your account.

  1. Cancellation, Returns, and Refunds

You may cancel your subscription in accordance with the cancellation process made available through the relevant product, customer portal, invoice terms, order form, or by contacting the relevant support channel.

Unless otherwise expressly stated in a signed agreement or required by applicable law:

  • cancellation will prevent future renewal only;
  • fees already paid for the current subscription term are not prorated or refundable;
  • setup fees, onboarding fees, implementation fees, consulting fees, professional services fees, and any usage-based or consumed charges are non-refundable; and
  • where a free trial or evaluation period is offered, you are responsible for cancelling before the trial or evaluation period ends if you do not wish to continue with a paid subscription.

Once the applicable trial or evaluation period has ended, and the subscription or paid service has commenced, all sales shall be considered final and no returns, reversals, or refunds shall be provided, except where expressly agreed by us in writing or where required under applicable law.

For clarity, Elite Digital Technologies provides software, SaaS subscriptions, digital products, and related services. As such, after the trial or evaluation period, these offerings are deemed accepted for the applicable subscription or service term, and are not returnable.

Where a separate Refund Policy or Cancellation Policy is published, that policy shall be read together with these Terms.

  1. Pricing and Plan Changes

We may revise pricing, subscription plans, included features, usage thresholds, service packaging, or billing models at any time.

Any pricing changes for active subscriptions will generally take effect from the next renewal term unless otherwise stated in your contract, order form, or applicable notice.

We also reserve the right to modify, replace, or discontinue plans, features, or product components at any time.

  1. Acceptable Use

You may not use our products or services:

  • for any unlawful, fraudulent, deceptive, harmful, abusive, or unauthorized purpose;
  • in a manner that infringes or misappropriates intellectual property, confidentiality, privacy, publicity, or other legal rights;
  • to upload, process, transmit, or store malicious code, malware, viruses, or harmful material;
  • to interfere with, disrupt, overload, probe, or compromise the integrity, security, performance, or availability of our systems or networks;
  • to reverse engineer, decompile, copy, scrape, frame, mirror, resell, sublicense, or otherwise misuse any part of the products or services except where expressly permitted by law;
  • to upload or process content, data, documents, voice recordings, prompts, or materials that you do not have the legal right to use;
  • in violation of sanctions, export controls, anti-bribery laws, privacy laws, telecom rules, marketing rules, employment laws, or sector-specific regulations;
  • to generate, transmit, or facilitate illegal, defamatory, discriminatory, harassing, misleading, exploitative, or harmful content; or
  • in any manner that could damage our reputation, impair service quality, or expose us, our partners, or our customers to legal or operational risk.

We may investigate any suspected misuse and may suspend or terminate access where we reasonably determine that a violation has occurred or is likely to occur.

  1. Customer Data and Customer Responsibilities

As between the parties, you retain ownership of the data, files, prompts, documents, voice inputs, workflows, configurations, and other materials that you submit to our products or services (“Customer Data”), subject to the rights granted under these Terms.

You grant us a limited, non-exclusive, worldwide right to host, process, store, transmit, reproduce, analyze, and otherwise use Customer Data solely as necessary to provide, maintain, secure, support, and improve the products or services; perform contractual obligations; prevent fraud, abuse, misuse, or security incidents; comply with legal, regulatory, tax, accounting, and audit obligations; and enforce our contractual rights.

You are solely responsible for:

  • the legality, quality, accuracy, integrity, and reliability of Customer Data;
  • obtaining all notices, permissions, rights, consents, and authorizations necessary for your use of the products or services;
  • configuring access rights for your users;
  • reviewing outputs before use in business, legal, medical, employment, financial, compliance, or other sensitive contexts; and
  • ensuring your own compliance with data protection, privacy, telecom, consumer, employment, tax, and industry-specific laws.

Where applicable, the parties agree that data processing obligations shall be governed by a separate Data Processing Addendum (DPA), which forms part of these Terms.

  1. AI and Automated Outputs

Some of our products or services may incorporate artificial intelligence, machine learning, automation, speech technologies, language models, or third-party AI capabilities.

You acknowledge and agree that:

  • AI-generated or automated outputs may be probabilistic in nature;
  • outputs may contain inaccuracies, omissions, or content that is incomplete or unsuitable without human review;
  • Elite Digital does not guarantee that any output will be error-free, fully accurate, or fit for a specific purpose; and
  • you are responsible for reviewing, validating, and approving outputs before relying on them.

You must not rely on AI-generated or automated outputs as a substitute for professional advice or independent review where the use case carries legal, medical, financial, employment, regulatory, or other material risk.

  1. Third-Party Services and Integrations

Our products or services may integrate with or depend on third-party providers, including payment gateways, cloud platforms, telecom carriers, messaging services, CRM systems, ERP platforms, productivity tools, hosting providers, AI model providers, and other software services.

We are not responsible for:

  • the acts, omissions, or performance of third-party providers;
  • third-party outages, policy changes, access restrictions, or price changes;
  • losses or delays caused by external service dependencies; or
  • the continued availability or compatibility of third-party integrations.

Your use of any third-party service may also be governed by the relevant third party’s terms and privacy policy.

  1. Intellectual Property Rights

All rights, title, and interest in and to our products, services, software, code, interfaces, workflows, content, documentation, branding, logos, trademarks, designs, and related intellectual property are and shall remain the exclusive property of Elite Digital Technologies and/or its licensors.

These Terms do not transfer any ownership rights to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the applicable products or services during the subscription or service term solely for your internal business purposes.

Except as expressly permitted in writing, you may not:

  • copy, modify, distribute, publish, create derivative works from, sell, lease, license, sublicense, transfer, or commercially exploit our products or services; or
  • remove, alter, or obscure any proprietary notices, marks, or legends.
  1. Feedback

If you provide us with suggestions, ideas, enhancement requests, testimonials, recommendations, or other feedback relating to our products or services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, incorporate, modify, and commercialize such feedback without restriction or compensation.

  1. Confidentiality

Each party may receive confidential or proprietary information from the other in connection with the products or services. The receiving party shall use such information only for purposes related to the business relationship; protect it with reasonable care; and not disclose it to third parties except to employees, contractors, advisors, or affiliates with a legitimate need to know and who are bound by confidentiality obligations.

Confidential information does not include information that:

  • is or becomes publicly available without breach;
  • was already lawfully known by the receiving party;
  • is independently developed without use of the disclosing party’s confidential information; or
  • is lawfully obtained from a third party without restriction.

A party may disclose confidential information if required by law, court order, or regulatory authority.

  1. Privacy

Our handling of personal data is governed by our Privacy Policy, which should be read together with these Terms. By using our products or services, you acknowledge that you have read and understood the applicable Privacy Policy.

  1. Service Availability, Maintenance, and Changes

We may modify, update, suspend, or discontinue any portion of the products or services at any time, including features, integrations, technical requirements, interface components, functionality, and service packaging.

We do not guarantee uninterrupted or error-free operation. Availability may be affected by:

  • scheduled maintenance;
  • emergency maintenance;
  • internet or infrastructure failures;
  • cloud or hosting provider disruptions;
  • cyber incidents;
  • telecom or third-party dependency failures; or
  • events beyond our reasonable control.

Unless explicitly stated in a separate Service Level Agreement (SLA), we do not guarantee any minimum uptime, response time, or support resolution timelines.

  1. Beta, Preview, and Trial Features

We may offer beta, preview, early access, pilot, experimental, or trial features from time to time. Such features are provided on an “as is” and “as available” basis and may be modified, restricted, or withdrawn at any time without liability.

We do not guarantee that any beta or preview feature will become generally available.

  1. Suspension

We may suspend, restrict, or disable access to any product or service immediately, with or without notice, if:

  • you breach these Terms;
  • payment is overdue;
  • your use creates legal, security, fraud, reputational, compliance, or operational risk;
  • we are required to do so by law, payment processor, telecom provider, regulator, court, or partner requirement; or
  • we suspect unauthorized access, fraud, or misuse.

Where reasonably possible, we may provide notice and an opportunity to cure before suspension, but we are not obligated to do so in urgent or high-risk situations.

  1. Term and Termination

These Terms remain in effect for as long as you access or use our products or services.

We may terminate these Terms or your access to the products or services immediately if:

  • you materially breach these Terms;
  • you fail to pay amounts due;
  • continued service becomes unlawful, commercially impractical, or high risk; or
  • your use threatens the security, integrity, or reputation of our business or services.

Upon termination:

  • your right to access and use the affected products or services ends immediately;
  • outstanding amounts become due and payable;
  • we may disable or delete access to data in accordance with our internal retention practices, contractual commitments, and legal obligations; and
  • provisions that should survive by their nature shall survive, including those relating to payment, confidentiality, intellectual property, disclaimers, indemnity, limitation of liability, governing law, and dispute resolution.

We may retain Customer Data for up to 30 days after termination, after which it may be permanently deleted, unless required by law.

  1. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

ELITE DIGITAL DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED AVAILABILITY.

WE DO NOT WARRANT THAT:

  • THE PRODUCTS OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE;
  • THE PRODUCTS OR SERVICES WILL MEET EVERY REQUIREMENT OR EXPECTATION;
  • OUTPUTS, REPORTS, ANALYTICS, OR AI RESPONSES WILL ALWAYS BE ACCURATE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE; OR
  • ALL DEFECTS OR ISSUES WILL BE CORRECTED.
  1. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELITE DIGITAL, ITS AFFILIATES, LICENSORS, PARTNERS, AUTHORIZED RESELLERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ELITE DIGITAL ARISING OUT OF OR RELATING TO THESE TERMS OR THE PRODUCTS OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE APPLICABLE PRODUCT OR SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR USD 100, WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

  1. Indemnification

You agree to defend, indemnify, and hold harmless Elite Digital Technologies, its affiliates, partners, authorized resellers, officers, directors, employees, contractors, licensors, and agents from and against any claims, demands, liabilities, damages, losses, judgments, settlements, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to:

  • your use of the products or services;
  • your Customer Data;
  • your breach of these Terms;
  • your violation of law or third-party rights; or
  • your misuse of AI outputs, telecom features, messaging features, automations, or integrations.
  1. Export Controls and Sanctions

You may not access, use, export, re-export, transfer, or otherwise make available our products or services in violation of applicable export control, trade sanctions, or similar laws and regulations.

You represent and warrant that you are not located in, ordinarily resident in, or acting on behalf of any prohibited or restricted jurisdiction, person, or entity under applicable law.

  1. Compliance with Laws

You are responsible for ensuring that your use of the products or services complies with all laws and regulations applicable to your business, industry, users, and geography, including those relating to:

  • privacy and data protection;
  • telecom and communications;
  • consumer protection;
  • employment and recruitment;
  • advertising and outreach;
  • tax and invoicing;
  • artificial intelligence and automated decision-making; and
  • industry-specific compliance obligations.
  1. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction from which the relevant Elite Digital Technologies entity, affiliate, branch, partner, or authorized reseller provides, contracts, invoices, or delivers the products or services, unless otherwise expressly stated in a signed agreement, order form, proposal, or invoice.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts and legal forums governing the operating location from which the applicable products or services are provided, sold, invoiced, or contracted, unless otherwise agreed in writing by the parties.

Notwithstanding the above, these Terms shall be governed by the laws of the State of Florida, United States, unless otherwise explicitly specified in a signed agreement, or where services are contracted through an authorized reseller, in which case the governing law shall be that of the reseller’s jurisdiction.

For transactions conducted through an authorized partner or reseller, including those in India through Marvell Digital Technologies, all legal, tax, invoicing, and compliance matters shall be governed by the laws and jurisdiction applicable to the respective contracting or invoicing entity, unless otherwise expressly agreed in writing.

  1. Dispute Resolution

Before initiating formal legal proceedings, each party agrees to first attempt in good faith to resolve the dispute through written notice to the other party describing the nature of the dispute and the requested resolution.

If the parties are unable to resolve the dispute within thirty (30) days after such notice, either party may pursue available legal remedies in accordance with these Terms or any applicable signed agreement.

  1. Notices

All legal notices, claims, or formal communications under these Terms must be sent to the relevant contact point below, depending on the nature and location of the applicable transaction, service, or contracting entity:

Elite Digital Technologies

Email: connect@elitedigital.ai
Phone: +1 234 562 2335
Website: https://elitedigital.ai/

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

Marvell Digital Technologies
Email: connect@marvelldigitaltechnologies.com
Address: A-130, Springboard, A Block, Sector 63, Noida – 201301

For India-specific transactions, notices relating to invoicing, taxation, support, commercial matters, or contractual performance may also be directed to Marvell Digital Technologies, where the relevant software, subscription, service, or solution is sold, invoiced, or supported through Marvell Digital Technologies.

We may send notices to you by email, through the relevant product or service interface, by account notification, by invoice communication, or through any other legally permitted means.

  1. Changes to These Terms

We may revise these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

If a revision is material, we may also provide notice through email, website notice, account notification, or product interface messaging.

Your continued use of the products or services after the effective date of updated Terms constitutes your acceptance of the revised Terms.

  1. Miscellaneous
  • These Terms constitute the entire agreement between you and us regarding the products or services, except where superseded by a signed agreement.
  • If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Our failure to enforce any right or provision shall not constitute a waiver.
  • You may not assign or transfer these Terms without our prior written consent.
  • We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or internal corporate reorganization.
  • These Terms do not create any partnership, franchise, agency, fiduciary, employment, or joint venture relationship between the parties.
  • Section headings are for convenience only and do not affect interpretation.
  1. Contact Us

If you have questions regarding these Terms, billing, taxes, subscriptions, cancellations, support, or legal matters, please contact:

Elite Digital Technologies

Email: connect@elitedigital.ai
Website: https://elitedigital.ai/
Phone: +1 234 562 2335

USA Office
4700 Millenia Blvd., Suite 500, 5th Floor, Orlando, Florida 32839

Saudi Arabia Office
The Esplanade, Prince Turki Ibn Abdulaziz Al Awwal Road, King Saud University, Riyadh 12371, Saudi Arabia

India Authorized Partner and Reseller

Marvell Digital Technologies
Email: connect@marvelldigitaltechnologies.com
Address: A-130, Springboard, A Block, Sector 63, Noida – 201301

Before publishing live, replace the placeholders for Effective Date and Last Updated. You should also publish matching Privacy Policy and Refund/Cancellation Policy pages alongside this page.

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